Box Office Associate

August 22, 2024

The part-time Box Office Associate provides coverage support for the box office, handling ticketing and related Guest Event Management Services (GEMS) coverage work as needed. The work of the box office and GEMS department varies throughout the year, with seasonal needs for increased coverage hours. The Box Office Associate is primarily responsible for providing customer service by phone and email, onsite ticketing and customer service work.

Duties and Responsibilities
  • Answer the ticketing office phone and email (at the direction of box office staff), which includes processing and assisting patrons with ticket orders and event registrations, answering general questions, directing calls to other Cathedral departments as necessary, and returning messages promptly.
  • This position involves significant on-site phone coverage, including providing customer service and fielding inquiries on various topics such as tours, concerts, worship services, memorial services, weddings, and private events.
  • Provide floor coverage for ticketing, visitor, or event-related work.
  • Contribute to maintaining the CRM database and perform database clean-up tasks as directed.
  • Provide onsite ticket/pass fulfillment and check-in (including running day-of box office), and troubleshoot ticket/pass related issues in person, with an emphasis on providing an excellent customer service experience.

Perform other duties as assigned.

minimum qualifications
  • High school or GED equivalent and/or qualification equivalency in hospitality, event planning, arts management, customer service or related field.
  • Two to three years of experience in direct customer service, with some experience assisting customers by phone and email.
preferred qualifications
  • Comfort working with a diverse range of people, specifically in a religious setting with people of diverse faiths and backgrounds; familiarity with Christian faith traditions, beliefs, and terminology preferred.
  • Previous experience with ticketing software strongly preferred.
  • Proficiency in other languages a plus.
  • Experience and knowledge of the non-profit or religious work environment strongly preferred.
  • Familiarity with Theatre Manager, Social Tables, Raiser’s Edge and/or Digital Cheetah a plus.
KNOWLEDGE, SKILLS, ABILITIES
  • Ability to work effectively as part of a team and independently. Ability to review logistical procedures, identify problem areas and optimize performance through procedural changes.
  • Excellent interpersonal and communication skills, in person, by phone, and email.
  • Ability to exercise judgment and decision-making skills; informing and involving the head of the department as needed.
  • Excellent attention to detail and ability to meet deadlines.
  • Ability to coordinate multiple complex tasks and/or projects simultaneously while addressing the office’s needs and maintaining composure under pressure.
  • Advanced computer skills with Microsoft Office Suite; knowledge of word processing, spreadsheets, email, calendar, document distributions, and network software.
WORKING CONDITIONS
  • This position requires work on site.
  • Must be available to work as scheduled or requested, which may at times include monitoring various customer service channels outside of normal business hours.
  • Must be able to work a flexible schedule requiring some weekends, evenings, and holidays, which can include Christmas Eve and Easter Morning.
  • Flexibility in daily schedules when the Cathedral hosts funerals, State events and other special events may be required.
  • The position requires prolonged walking and standing, especially during events; it may require reaching, twisting and turning, kneeling, bending, stooping and climbing stairs without a handrail in the performance of daily activities.
  • The need to lift, drag, push and pull chairs, files and other materials weighing up to 25 pounds is also required.
  • This position requires comfort with heights and enclosed spaces.
  • The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard.
  • The position also requires near and far vision for reading and preparing written reports and other required documents.
  • Acute hearing is also required when working in environments with a lot of ambient noise.

Washington National Cathedral is an equal opportunity employer and strives to create a more diverse and inclusive atmosphere for all. Applicants will not be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, or national origin.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Washington National Cathedral seeks individuals who are committed to our mission. We appreciate interest from those who will contribute to an atmosphere in which diversity is valued and supported.

Hourly rate: Commensurate to market value and experience, starting at $22 per hour

Apply Now

To apply, send a cover letter and resume to [email protected].